Refund policy

Return and Exchange Policy

We are committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your unused purchase within 30 days of the ship date WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!

1. Email info@madamepamita.com with your order number. If item is defective or damaged in shipping, please save all packaging including mailing boxes and provide photos of the packaging and item(s). In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.

2. We do not accept any returns after 30 days from ship date.

3. If you believe your package was damaged in shipping, we require that you contact us within 7 days of delivery and we will work with you to quickly resolve the issue.

4. To cancel an order, please contact info@madamepamita.com as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 72 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.

5. All refund recipients will receive an email confirmation for their records.

6. For damaged items, we will refund product cost plus original shipping costs. For all other returns, we will refund product cost only upon receipt of the item(s).

Several types of goods are exempt from being returned.

• Gift cards
• Downloadable software products

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CDs that have been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your payment method.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@madamepamita.com.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@madamepamita.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

 

Canceling Orders

In order for shipments to go out as quickly as possible, we cannot change or add to an order once it has been placed.

Orders can be cancelled only if they are not already being processed. If you would like to cancel an order, please reach out to us at info@madamepamita.com and we will let you know the status of your order and whether it can be cancelled. 

Need Help?

Contact us at info@madamepamita.com for questions related to refunds and returns.